Terms & Conditions

Version 1.0  |  Last Updated: 19 August 2026

These Terms and Conditions (“Terms”) govern your access to and use of the website located at chainluckcasino.uk (the “Website”) and all gaming services, products, and features made available through it (collectively, the “Services”). Please read these Terms carefully before registering an account or placing any wager. By accessing the Website or using any of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree, you must cease using the Website immediately.

These Terms should be read together with our Privacy Policy and our Responsible Gaming Policy, both of which are incorporated herein by reference.

1. Introduction & Acceptance

1.1. Contractual Relationship

By completing the registration process and ticking the acceptance checkbox during sign-up, you enter into a legally binding agreement with the operator of ChainLuck Casino (“we”, “us”, or “the Casino”). This agreement takes effect immediately upon account creation.

1.2. Amendments

We reserve the right to modify, update, or replace any part of these Terms at any time. Where changes are material, we will notify registered players via email or a prominent notice on the Website at least seven (7) days before the changes come into force. Your continued use of the Services following such notice constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

1.3. Language

These Terms are published in English. In the event of any conflict between translations (if provided for convenience), the English version shall prevail.

2. Definitions

The following terms, when used in these Terms, shall have the meanings set out below:

• “Account” – the personal account registered by a Player on the Website.
• “Balance” – the total funds held in a Player’s Account, comprising both Real Money and any applicable Bonus Funds.
• “Bonus Funds” – any promotional credits, free spins value, or other incentives awarded to a Player subject to wagering requirements.
• “Casino” – ChainLuck Casino, operating through chainluckcasino.uk.
• “Game” – any casino game, table game, live dealer game, slot, or other wagering product available on the Website.
• “GBP” / “£” – Great British Pounds Sterling, the primary transaction currency of the Website.
• “KYC” – Know Your Customer verification procedures as required by applicable anti-money laundering regulations.
• “Player” – any individual who has registered an Account and uses the Services.
• “Real Money” – funds deposited by a Player using an accepted payment method.
• “RNG” – Random Number Generator, the certified software technology used to determine game outcomes.
• “Services” – all gaming products, tools, and features provided through the Website.
• “Wagering Requirement” – the number of times Bonus Funds must be staked before they may be withdrawn as Real Money.
• “Website” – the online platform accessible at chainluckcasino.uk and any associated mobile applications.

3. Eligibility & Registration

3.1. Age Requirement

The Services are strictly available to individuals who are at least 18 years of age. By registering, you confirm that you are 18 or older. We operate a strict over-18 policy and conduct age verification checks in accordance with applicable law. If we have reason to believe that a Player is under 18, we will suspend that Account immediately pending investigation and may void any winnings accrued during the period of suspected underage use.

3.2. Geographic Eligibility

The Services are intended for players located in the United Kingdom. It is your responsibility to ensure that accessing and using the Services is lawful in your jurisdiction. We reserve the right to restrict or terminate access from jurisdictions where online gambling is prohibited or where we do not hold the requisite authorisation.

3.3. Registration Process

To open an Account, you must provide accurate, complete, and up-to-date personal information including, but not limited to:

• Full legal name;
• Date of birth;
• Residential address (including postcode);
• Valid email address;
• Mobile telephone number.

You agree to promptly update your Account information if any details change. Providing false or misleading information constitutes a material breach of these Terms and may result in immediate Account closure and forfeiture of funds.

3.4. One Account Per Player

Each Player is permitted to hold only one (1) Account at ChainLuck Casino. Creating multiple Accounts (“duplicate accounts”) is strictly prohibited. If we detect that a Player holds more than one Account, we reserve the right to close all such Accounts, void all associated bonuses, and withhold any winnings generated using the duplicate Account(s). Players who believe their Account has been duplicated in error must contact support immediately.

3.5. Know Your Customer (KYC) Verification

To comply with applicable anti-money laundering (“AML”) legislation and responsible gambling obligations, we are required to verify the identity of all Players. We may request, at any time, the following documentation:

• Proof of Identity – valid passport, national identity card, or UK driving licence;
• Proof of Address – utility bill, bank statement, or official correspondence dated within the last three (3) months;
• Proof of Payment Method – copy of the debit card used or a screenshot/statement of the e-wallet or bank account;
• Source of Funds – bank statements, payslips, or other documentation demonstrating the origin of deposited funds, where required.

We reserve the right to restrict withdrawals, suspend gaming activity, and place an Account under review until satisfactory KYC documentation has been received and approved. Failure to provide requested documentation within a reasonable timeframe may result in Account closure.

3.6. Prohibited Players

The following individuals are not eligible to register or maintain an Account:

• Persons under 18 years of age;
• Employees, directors, contractors, and agents of ChainLuck Casino, and their immediate family members;
• Persons who have voluntarily self-excluded from gambling services, including through GAMSTOP or similar national self-exclusion schemes;
• Persons who are subject to a court-ordered exclusion from gambling;
• Persons residing in jurisdictions where online gambling is prohibited by law.

4. Account Management

4.1. Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. We strongly recommend using a strong, unique password and enabling any additional security features offered. You must notify us immediately at [email protected] if you suspect unauthorised access to your Account.

4.2. Account Closure by Player

You may close your Account at any time by contacting our customer support team. Prior to closure, any pending withdrawal requests will be processed in accordance with the applicable timelines. Bonus Funds that have not met wagering requirements will be forfeited upon Account closure.

4.3. Account Suspension or Closure by the Casino

We reserve the right to suspend, restrict, or permanently close any Account without prior notice where:

• We suspect fraudulent activity, money laundering, or collusion;
• A Player breaches any provision of these Terms;
• A Player provides false or misleading information;
• We are required to do so by a competent regulatory authority;
• A Player engages in abusive, threatening, or offensive conduct toward our staff.

4.4. Inactive Accounts

An Account is considered inactive if no login activity has been recorded for a period of twelve (12) consecutive months. We will notify you by email prior to applying any inactivity measures. Following notification, an inactivity fee of £5.00 per month may be deducted from the Account Balance until the Balance reaches zero or the Account is reactivated. We will always endeavour to return any remaining Real Money balance to the Player upon request.

5. Deposits & Withdrawals

5.1. Accepted Payment Methods

ChainLuck Casino accepts the following payment methods for deposits and, where applicable, withdrawals:

Available payment methods may change from time to time. We will always display the current options on the cashier page. Credit cards are not accepted for gambling deposits in accordance with applicable UK regulatory requirements.

5.2. Deposit Limits & Processing

The minimum deposit amount is £10.00. Deposits are generally credited to your Account instantly or within a few minutes, subject to the processing policies of your chosen payment provider. We do not charge fees on deposits; however, your payment provider may apply its own charges.

5.3. Withdrawal Limits & Processing

The minimum withdrawal amount is £20.00. The maximum withdrawal amount per transaction is £10,000.00, and the maximum withdrawal per calendar month is £50,000.00, unless otherwise agreed in writing. Withdrawal requests are subject to KYC verification. We reserve the right to process large withdrawals in instalments. Withdrawals must be made to the same method used for deposit, wherever technically possible, to comply with AML obligations.

5.4. Withdrawal Conditions

Before a withdrawal request is approved, the following conditions must be met:

• KYC verification must be complete;
• All applicable wagering requirements on active bonuses must be satisfied;
• The Account must be in good standing with no suspected fraudulent activity;
• The withdrawal method must be verified.

5.5. Currency

All transactions are conducted in Great British Pounds Sterling (GBP / £). If your payment method operates in a different currency, the conversion will be handled by your payment provider and exchange rate fees may apply.

6. Bonuses & Promotions

6.1. General Bonus Terms

ChainLuck Casino may offer Welcome Bonuses, Reload Bonuses, Free Spins, Cashback Offers, and other promotions from time to time. Each promotion will be accompanied by specific terms (“Promotion Terms”) that set out eligibility, offer value, wagering requirements, game contributions, and expiry dates. In the event of any conflict between these Terms and the Promotion Terms, the Promotion Terms shall prevail in respect of that specific offer.

6.2. Eligibility

Unless otherwise stated in the Promotion Terms, bonuses are available to:

• Players who have completed KYC verification;
• Players who have made at least one qualifying Real Money deposit;
• Players who have opted into the promotion within the stated timeframe.

Bonuses are intended for personal, recreational use only. Players who use multiple Accounts or otherwise abuse promotional offers will have their bonuses voided and their Accounts suspended.

6.3. Wagering Requirements

Unless otherwise stated, all Bonus Funds are subject to a wagering requirement before they may be converted to Real Money and withdrawn. The applicable wagering multiplier will be stated in the Promotion Terms for each offer. By way of example, a 30x wagering requirement on a £100 bonus means the Player must wager a total of £3,000 before the bonus balance becomes withdrawable. Wagering is calculated on real-money stakes placed on eligible games.

6.4. Game Contributions

Not all games contribute equally to wagering requirements. Typical contribution rates are:

• Video Slots – 100% contribution;
• Live Casino Games – 10% contribution (unless specified otherwise);
• Table Games (RNG) – 10% contribution;
• Video Poker – 10% contribution;
• Jackpot Slots – 0% contribution (unless specified otherwise).

A full list of excluded or restricted games is available in the Promotion Terms of each individual offer.

6.5. Bonus Expiry

Unless stated otherwise in the Promotion Terms, Bonus Funds and any associated free spins must be used within 30 calendar days of being credited to your Account. Any unused Bonus Funds or free spins will be automatically removed upon expiry. Free spin winnings that have not been wagered within 7 days will also be forfeited.

6.6. Maximum Bet with Active Bonus

While Bonus Funds are active, the maximum permitted bet per round or spin is £5.00, unless otherwise stated. Placing bets in excess of this limit while a bonus is active may result in the voiding of the bonus and any winnings derived from non-compliant bets.

6.7. Bonus Abuse

We monitor wagering patterns and reserve the right to void bonuses and withhold associated winnings if we detect patterns indicative of bonus abuse, including but not limited to:

• Staking in a way that covers all or most outcomes to guarantee a low-risk completion of wagering requirements;
• Coordinating with other Players to exploit bonus offers;
• Using automated software or bots to complete wagering requirements.

7. Games & Fair Play

7.1. Random Number Generator (RNG)

All Games offered at ChainLuck Casino that rely on random outcomes are powered by a certified Random Number Generator (RNG). The RNG technology used is independently tested and certified to ensure that game outcomes are unpredictable, statistically random, and fair. Return-to-Player (RTP) percentages are verified by independent testing laboratories and are available within each game’s information panel.

7.2. Live Casino Games

Live dealer games are operated by reputable third-party software providers. These games are conducted by real human dealers and streamed in real time. Live casino games are subject to the rules set by the relevant software provider, which are displayed within the game interface.

7.3. System Malfunctions & Technical Errors

In the event of a technical failure, server error, software malfunction, or connectivity issue that affects the outcome or display of a Game:

• We reserve the right to void the affected game round;
• Bets placed during a malfunction may be refunded at our discretion;
• Winnings generated as a direct result of a demonstrable system error or software malfunction will be considered void and will not be paid out.

We are not responsible for losses arising from connectivity issues on the Player’s side, including but not limited to internet outages, device failures, or browser incompatibilities.

7.4. Prohibited Activities

The following activities are strictly prohibited and will result in Account suspension, voiding of winnings, and, where appropriate, reporting to relevant authorities:

• Use of automated software, bots, scripts, or artificial intelligence tools to play Games or manipulate outcomes;
• Collusion with other Players to gain an unfair advantage;
• Exploiting software bugs or errors without promptly reporting them;
• Using the Services for money laundering, fraud, or any other criminal activity;
• Placing bets in a coordinated manner designed to circumvent the Casino’s bonus or promotional systems.

Players who discover any error or vulnerability in Games are required to report it to us at [email protected] immediately.

7.5. Game Rules

Each Game is governed by its own set of rules, which are accessible within the Game interface. In the event of any ambiguity, the Casino’s determination of the Game outcome, as recorded on our servers, shall be final.

8. Tournaments & Lotteries

8.1. Tournament Participation

ChainLuck Casino may from time to time offer Tournaments, Leaderboard Events, Prize Draws, and other competitive promotions. Participation in such events is subject to these Terms and any specific tournament rules published on the Website. Entry may be free or may require a qualifying deposit or wager.

8.2. Prize Allocation

Tournament prizes will be allocated as stated in the specific promotion rules. Cash prizes will be credited to the winner’s Account as Real Money. Non-cash prizes (e.g., gadgets, holidays) will be coordinated directly with the winner. All prizes are subject to verification and KYC compliance. We reserve the right to modify, cancel, or postpone any tournament at our discretion, with appropriate notice given to participants.

8.3. Leaderboard Fairness

Leaderboard rankings are calculated based on the criteria specified in the tournament rules (e.g., total net winnings, number of wins, or highest single win). In the event of a tie, the Player who achieved the tied score first (based on our server records) will be ranked higher. Our decision on leaderboard standings and prize allocation is final.

9. Intellectual Property

9.1. Ownership

All content, branding, logos, graphics, software, text, databases, and other materials available on the Website are the exclusive property of the Casino or our licensed content providers and are protected by applicable intellectual property laws, including copyright and trademark legislation.

9.2. Permitted Use

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website solely for personal, non-commercial entertainment purposes. This licence does not permit you to:

• Copy, reproduce, or redistribute any Website content;
• Modify, reverse-engineer, or decompile any software;
• Use any Website content for commercial purposes without our prior written consent;
• Frame or mirror the Website on any other domain.

9.3. Player Content

Where you submit any content to the Website (e.g., reviews, feedback, or forum posts), you grant us a worldwide, royalty-free, perpetual licence to use, reproduce, and publish such content for promotional or operational purposes. You warrant that any content you submit does not infringe any third-party rights.

10. Limitation of Liability

10.1. General Disclaimer

The Services are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the uninterrupted operation, accuracy, or fitness of the Services for any particular purpose.

10.2. Limitation of Damages

To the fullest extent permitted by applicable law, we shall not be liable for:

• Any loss of profits, revenue, data, goodwill, or anticipated savings;
• Any indirect, special, consequential, incidental, or punitive damages arising out of your use of the Services;
• Losses arising from third-party payment processing failures or delays;
• Losses resulting from a Player’s failure to maintain the security of their Account credentials.

10.3. Cap on Liability

Our total aggregate liability to you in connection with these Terms shall not exceed the greater of: (a) the total amount deposited by you in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) £500.00.

10.4. Consumer Rights

Nothing in this Section shall limit or exclude any liability that cannot be excluded under applicable UK consumer protection or gambling regulation laws, including any obligation to pay verified winnings legitimately accrued.

11. Dispute Resolution

11.1. Customer Complaints Procedure

If you have a complaint regarding the Services, please contact our Customer Support team in the first instance:

• Email: [email protected]
• Live Chat: Available via the Website 24/7

We will acknowledge your complaint within 24 hours and aim to provide a full resolution within 10 business days. For complex complaints requiring further investigation, we will keep you informed of progress and provide a final decision within 8 weeks of receipt.

11.2. Escalation

If you are not satisfied with our final response, you may be entitled to escalate your complaint to an independent Alternative Dispute Resolution (“ADR”) body as indicated in our final response letter. We will always provide details of the applicable ADR service in our communications.

11.3. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms that are not resolved through our complaints procedure or the ADR process shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Health & Safety

12.1. Player Wellbeing

We are committed to the wellbeing of our Players. We recognise that gambling is an entertainment activity and should remain enjoyable. If you feel that your gambling is causing you distress, anxiety, financial hardship, or relationship problems, we encourage you to make use of the tools described in our Responsible Gaming Policy or to contact one of the support organisations listed therein.

12.2. Physical Fatigue

Prolonged gaming sessions can cause eye strain, fatigue, and reduced concentration. We recommend taking regular breaks and not gambling when tired, stressed, or under the influence of alcohol or other substances.

13. Responsible Gaming

13.1. Our Commitment

ChainLuck Casino is committed to promoting responsible gambling. We provide a range of tools to help Players maintain control over their gambling activity, including deposit limits, session time limits, cooling-off periods, and self-exclusion options. Full details of these tools are set out in our Responsible Gaming Policy.

13.2. Self-Exclusion

Players who wish to exclude themselves from the Services may do so by contacting us at [email protected] or through the Account settings. Self-exclusion will be implemented promptly and will prevent access to the Account for the duration specified by the Player. We also encourage players to register with GAMSTOP (www.gamstop.co.uk) for a multi-operator self-exclusion across UK gambling sites.

13.3. Support Resources

If you or someone you know may be experiencing problem gambling, please visit our Responsible Gaming page for a full list of free, confidential support organisations available in the UK.

14. Miscellaneous

14.1. Entire Agreement

These Terms, together with the Privacy Policy and the Responsible Gaming Policy, constitute the entire agreement between you and ChainLuck Casino with respect to the Services and supersede all prior agreements, representations, or understandings.

14.2. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed severed, and the remaining provisions shall continue in full force and effect.

14.3. Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future.

14.4. Assignment

You may not assign, transfer, or sub-license any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to any successor entity or in connection with a business reorganisation or sale.

14.5. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, governmental action, cyber-attacks, power failures, or internet disruptions.

14.6. Contact Information

For any general enquiries regarding these Terms, please contact our Customer Support team:

• Email: [email protected]
• Website: chainluckcasino.uk